FAQ

FREQUENTLY ASKED QUESTIONS

Below is a list of the most frequently asked questions and their answers about camp.  If you have a question that was not addressed, please call us at 800-683-9133 or email the camp registrar at campregistrar@missionsprings.com.

What weeks are full?

To check the availability status of a particular week of camp, click here.

What happens when a camp session fills? Do I get my money back if the only session I have requested is full?

We register our campers on a first-come, first-served basis. However, we do keep a waiting list in case of cancellations. If your camper is put on the waiting list we will email you to let you know where your camper is on the list. We will also call/email immediately if the camper gets into camp and off the waiting list. If your camper does not make it into camp, you will receive a full refund.

Care of My Child

We have policies in place to care for the well-being of your child. Our supervision and counseling policies ensure that one staff person is never in seclusion with one camper. If your child needs to be transported to a health care facility or hospital for medical reasons, our nursing staff will be primarily responsible for transportation.

How are staff members selected? What is the ratio of campers to staff?

All staff are interviewed either in person or by phone and are required to submit reference forms that are reviewed by our staff. Each staff person also has a criminal background check done in compliance with state and federal regulations. Staff are selected based on their commitment to Christ, life experience, and job related qualifications. Not only will your child be cared for by their own counselor, but our 3-to-1 camper-to-staff ratio allows campers the opportunity to get to know many other members of our amazing staff as well!

Do you have financial assistance available?

Don't miss out on camp because of financial need. We have an established Scholarship fund which helps many families each year. Call the camp registrar at (800) 683-9133 to request an application or you may download the application by clickinghere.

Do I have to pay a deposit?

Yes, a $75 deposit per camper must be received within two weeks of receipt of all online (check option), and mailed-in registration forms." Your camper's registration is "Pending" until receipt of the $75 non-refundable, non-transferable deposit.

Deposit:
Any online registration is subject to dropping to the wait list if the deposit is not received within 2 weeks of date of submitting the pending online registration.

When is my balance due and can I pay by credit card?

Yes, your balance may be paid thru our online registration system by either VISA or MasterCard. Your camper's balance must be PAID IN FULL TWO WEEKS PRIOR to your scheduled camp week. If you are not able to meet this requirement for any reason, please call the camp registrar immediately, otherwise, your registration will be subject to cancellation.

What information will we receive after we register?

An email confirmation along with an "Important Camp Information” attachment will be emailed to you upon receipt of your deposit or full payment for camp. The attachment includes: Camp Arrival & Pick-Up times, Packing List, and other general information about camp.
Please keep a copy of this email. No others will be sent after receipt of your full payment.

What time does camp begin?

Camp opens at 3:00pm on Sunday afternoon with check-in (no early arrivals please). At 4:30pm all parents and campers will gather at Frontier Theater for a brief orientation and introduction of our staff.

What if someone else is dropping off my camper?

If someone other than a parent or legal guardian is dropping off a camper, the following must be brought with that adult: 1) a letter stating who will be picking up that camper; 2) a filled-out & signed Camper Health Screen Form - found on the Forms Page; 3) any medications clearly labeled and in original containers; 4) spending money in small bills.
All of the above MUST be turned in at check-in. Do not pack in suitcase.

What time does camp end and can I pick them up early if I need to?

Frontier Ranch pick-up is at 9:00am on Saturday. A continental breakfast will be served for parents at 8:30am.

If for any reason you must pick-up your camper early, these arrangements must be made at check-in. A 'Camper Pick-up Form' will be available at the registration table for you to fill-in and sign. See next paragraph for additional information regarding camper pick-up.

What if someone else is picking up my son or daughter?

For the safety and well-being of our campers we request that if you, the parent or guardian, cannot pick up your child, a 'Camper Pick-up Form' must be filled out at check-in indicating who you have authorized to pick up your camper.

What should my child pack for camp?

We have a whole page dedicated to answering what you and your child should bring to camp? Click here

What if my child leaves something behind at camp, is there a lost-n-found?

Yes. Email us at campregistrar@missionsprings.com and describe what you left behind in as much detail as possible. The Frontier Ranch Staff will try to locate your item(s) and will notify you if they are found. Lost-n-found items not claimed within 2 weeks after camp will be donated to local charities. Please keep in mind that Frontier Ranch is not responsilble for lost or stolen items.

What is the food like? And what if my child has food allergies?

Camp offers high-quality, healthy, kid-friendly food. For any special dietary needs, including allergies, please read our SPECIAL DIETARY INFORMATION And fill out a SPECIAL DIET FORM

Email campregistrar@missionsprings.com with any other questions.

What if my child needs to take vitamins or medication while at camp?

All medicines and vitamins must be registered with the camp nurse at check-in. The nurse is responsible to administer all medicines at the appropriate time.

Does my child need spending money? How much?

Frontier Ranch suggests that each camper have $35-$60 in small bills for crafts and at Frontier Bob's, please $5's and $1's only.
4th-6th grade Parents: Jr. Weeks We will collect your camper's spending money at Station 1 during Sunday check-in. Please do not pack in suitcases. Your campers will have access to their money when it is needed.
7th-9th grade Parents: Jr. High Weeks All Jr. High campers will keep their own spending money and are responsible for it throughout the week. We suggest that they keep their money in a wallet labeled with their first and last name.

***campers are responsible for their money if lost***

How and when are cabin groups arranged?

Cabins are arranged by gender, grade, and cabin mate request. These assignments are made a week before camp begins.
However, if your camper is registered for ADVENTURE TRACK, they will be in a cabin with other ADVENTURE TRACK campers.

Can my child request to be in a cabin with a friend?

Campers may request anywhere from 1 to 8 cabin mates. Some age restrictions do apply. See section titled "Age" for more information. It is the responsibility of all parents involved to arrange with all other parents involved so as to have matching request lists. If lists do not match or if camp has filled before lists are received, cabin mates' requests will be much harder to accommodate and may not work out. Priority will always be given to those registrations received first. Requests made after the initial registration may not be honored. Even though we will make every effort to honor requests, Mission Springs makes no guarantees with respect to cabin mate requests.

Age - Due to social and developmental differences of children, we do not mix fourth and sixth graders or seventh and ninth graders in the same cabin.
Siblings - We recommend that siblings stay in separate cabins, allowing their experience to be more individualized. Exceptions are occasionally made for special circumstances. Please call and let us know if you have a special circumstance, otherwise we will automatically separate your children.

However, if your camper is registered for ADVENTURE TRACK, they will be in a cabin with other ADVENTURE TRACK campers.

What is a typical day like? (Tentative schedule)

Breakfast
Morning Chapel Program
Bible Study
Recreation/Activity
Lunch
Afternoon Activities
Free-time
Dinner
Mail Call
All Camp Recreation
Camp Fire Program

Do all campers participate in all activities?

Both age groups have the opportunity to try most on-site camp activities they are interested in. In addition, Jr. Highers have the beach day and some recreation and night activities that make it unique from their former experience as a junior camper. Frontier Ranch offers optional activities that cost extra (surfing and certain challenge course activities).

Are there bathrooms in the cabin?

No. Bathrooms for each gender are centrally located in each cabin area.

What is the weather like?

Summers at Frontier Ranch are warm-to-hot during the day and cool in the mornings and evenings. See "Packing List" under Parent Info Details.

What happens if a camper gets homesick?

Our staff are trained to deal with homesickness effectively. We make sure that homesick campers fully engage in activities, thus minimizing the focus on homesickness. Our counselors will spend extra time to integrate those homesick kids back into the flow of camp, often times with the help of other cabin mates. In our over 40 years of experience we have found letting a child call home when they are homesick does not alleviate the problem but rather serves to accelerate the problem. It is therefore our policy to call the parents of a homesick camper and inform them of the situation in order to determine the next course of action. From there we strive for the best possible outcome for that camper.

How does Frontier Ranch handle behavioral problems with campers?

Our desire is that camp will be an environment of physical, mental, spiritual, and emotional safety for both campers and staff. In order to ensure that this occurs, we sometimes need to take steps in disciplining campers. We have a consequence system that staff can use to correct inappropriate behavior. The system begins with the camper losing free-time and if behavior continues, a parent/guardian will be notified.

Can I visit camp?

Frontier Ranch is a closed camp for reasons of safety and security. During the camp week, no visitors are permitted unless special arrangements have been made in advance with the Camp Director through the main office.

Do you provide transportation to and from camp?

No.

Can we send mail to our camper?

Yes. All Campers enjoy receiving mail or email from family and friends. Here are ways to communicate with your camper:
1) Bring your letters to campers check-in day with you and drop them in the mail bins. Indicate one the latter your camper's name and what day you want it delivered. Due to the high volume of campers mail that is distributed, please limited your letter to no larger than an 8x12 envelope.

***We ask that no products delivered by mail contain peanuts. If candy is delivered with peanuts we will throw it away for the safety of those campers with allergies.
2) Send an email, maximum of two per day, to your camper. Click here.
3) Of course, there is always snail mail (mail it early) Please address your mail as follows:
Mission Springs Attn: Frontier Ranch
Camper Name & Week #
1050 Lockhart Gulch Road, Scotts Valley, CA 95066

In case of an emergency, who do I call?

Feel free to call us in the event of an emergency or special need. Campers may only use the phone in cases of emergency, sickness or by previous arrangement with the Camp Director. You may leave emergency messages at the main office at 831-335-9133.

Where do I find a particular form to download?

We've put all the forms in one place. Click here.

What if I need to cancel my child's week at camp?

Cancellations must be made two weeks prior to the start of camp; the $75 per camper deposit is non-refundable. Refunds for payments collected beyond the nonrefundable deposit are not issued for any cancellation of camp made within the two weeks prior to your camper’s scheduled week. In the case of a medical emergency, or if you have any questions or concerns, please call the camp registrar.